Privacy policy.

Effective Date: July 1, 2023

At Psych Collective, your privacy is a priority. We are committed to protecting the personal information you share with us and ensuring that your therapeutic experience is safe, respectful, and confidential.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, and insurance details when booking or filling out intake forms.

  • Health Information: Mental health history, presenting concerns, treatment notes, and any other health-related details you choose to share.

  • Website Data: When you visit our website, we may collect anonymous data (via cookies) to understand how visitors use the site and improve user experience.

2. How We Use Your Information

Your information is used to:

  • Provide you with therapy and clinical care

  • Communicate about scheduling or service updates

  • Maintain accurate client records

  • Respond to inquiries or requests

  • Improve our website and service delivery

We do not share your personal or health information with third parties for marketing purposes.

3. Confidentiality in Therapy

As licensed clinicians, we are legally and ethically bound to keep your information confidential. There are, however, a few exceptions to this rule:

  • If there is suspected abuse or neglect of a child, elder, or vulnerable adult

  • If there is a serious risk of harm to yourself or others

  • If we are legally required by court order or subpoena

In these rare cases, we will make every effort to inform you and discuss the next steps whenever possible.

4. Telehealth Privacy

If you choose virtual therapy, we use HIPAA-compliant platforms to protect your privacy and confidentiality. We encourage you to find a quiet, private space for sessions and use secure Wi-Fi.

5. Data Storage & Security

All client records are stored in a secure, encrypted electronic health record (EHR) system compliant with HIPAA standards. Only authorized providers at Psych Collective have access to your records.

6. Your Rights

You have the right to:

  • Access and request copies of your records

  • Request corrections to inaccurate information

  • Withdraw consent for future contact (except where required by law)

  • Ask how your information is used and stored

To make a request regarding your information, contact us at:
📧 info@psychcollective.net
📞 208-244.0120

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in law or best practices. We encourage you to review it periodically.

Psych Collective
1110 W. Park Place, Suite 202
Coeur d’Alene, ID 83814
www.psychcollective.net